Service Engineering

Field Service Engineer

Job title: Field Service Engineer

Department: Customer Service

Location: Moravia

Reports to: Field Service Manager (FSM)

Primary function of position

Intuitive Surgical is widely considered the most exciting medical device company in the world today. Surgeons worldwide are changing the way surgery is performed by utilizing our robotic surgical device, the da Vinci surgical system, to enhance their surgical precision and greatly improve patient benefits.

We have attracted some of the best and brightest on our team and now we are seeking a Field Service Engineer to manage customer technical relations after the point of sale on all Intuitive Surgical products in Moravia, Czech Republic and Slovakia. This position will require you to work independently, manage and prioritize technical escalations, and establish and maintain expectations with both the direct customer and other team members of Synektik.

Roles and responsibilities

  • Da Vinci surgical technical expert across all system platforms
  • Analyze customer’s requirements to ensure effective system installation by providing pre-site planning and installation coordination with the customer
  • Ability to autonomously manage and schedule both planned and unplanned appointments with customers to ensure maximum system reliability, functionality and that uptime guarantees are achieved. Assess and determine follow-up visits to ensure maximum system reliability
  • Use discretion and independent judgment when assessing the functionality and repairing Intuitive Surgical products
  • Ability to identify, make recommendations, and or provide feedback to Field Service Manager on product or process enhancements that addresses customer concerns
  • Prevent or ensure proper technical escalation to resolution
  • Use discretion and independent judgment when technical support is required
  • Independently manage all administrative duties of role that includes but are not limited to
  • Spare parts inventory, returned material authorizations, calibrated equipment, training documentation, preventative maintenance scheduling
  • Support sales training and marketing events by analyzing potential issues and develop strategies to resolve

Required knowledqe, skills and experience

  • University degree in engineering preferred; or equivalent training/experience which may include extensive course work or study in the field of engineering
  • At least 2 years of experience as a Field Service Engineer, experience in the medical device industry is an advantage
  • Good written and oral communication skills in English and Czech
  • Proven ability to work effectively as part of a team
  • Excellent interpersonal skills
  • Strong administrative and record keeping skills
  • Ability to travel more than 50% of the time
  • Training requirements: attend intuitive field service training course

What we offer

  • Opportunity to become part of a committed, dynamic and professional team
  • A positive, supportive and inclusive working environment
  • Opportunity for professional growth and self-realization
  • Background of a stable company
  • Adequate salary and company benefits

Pokud máte zájem pracovat pro společnost SYNEKTIK Czech Republic, s. r. o., prosím, zašlete krátký průvodní dopis s životopisem na adresu: contact@synektik.eu nebo ssiroka@synektik.eu.

Do svých podkladů k žádosti o zaměstnání uveďte doložku o ochraně osobních údajů:

„Souhlasím se zpracováním osobních údajů zde obsažených pro účely náborového řízení v souladu se zákonem o ochraně osobních údajů ze dne 10. května 2018 (Sbírka zákonů 2019, položka 1781) a v souladu s nařízením Evropského parlamentu a Rady (EU) 2016/679 ze dne 27. dubna 2016 o ochraně fyzických osob v souvislosti se zpracováním osobních údajů a o volném pohybu těchto údajů a o zrušení směrnice 95/46/ES (GDPR).“

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